Once your order is placed, the warehouse begins to process it right away to ensure it reaches you in good time.

We aim to dispatch all orders within two business days, but this can take longer during busy periods. As soon as your order has shipped, we will send out an email with your tracking number and shipping information so that you can keep an eye on your parcel and get an estimated delivery date. Delivery times vary depending on the country or region you are in.

Unfortunately it is not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 28 days. If you have forgotten to purchase an item, you will need to place a second order. Please note that we cannot combine orders.

If you have received a Coupon to take advantage of a discount for your purchases, proceed to activate your personal code at the Checkout of your cart, by entering it in the appropriate box.

Each discount code is unique and has a predetermined validity period.

All prices listed on our website include UK VAT. The total cost of the order is the price of the products ordered plus the delivery charge. If you have placed an order from outside of the UK and EU then we will be happy to reimburse the VAT paid when placing your order. Please contact our customer service team for assistance with this.

Please note, we only charge for orders in GBP.

Payment can be made by Visa Debit, Visa, Mastercard and Amex.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

The payment charge is made at the point the order is dispatched.

Your package delivery time will be in line with the DHL delivery service selected at checkout. See below for details.

Standard DPD Delivery UK

Fully tracked and signed for service within 1-3 working days. Orders placed after 2pm (GMT) may take an extra day's delivery. 

Express DPD Delivery UK

Guaranteed next working day delivery if the order is placed before 12pm (Mon-Fri).

Saturday DPD Delivery UK

Guaranteed next Saturday delivery if the order is placed before 3pm (Mon-Fri).

Offshore DPD Delivery UK (Channel Islands, Isle of Man, Northern Ireland)

Fully tracked and signed for service within 2-3 working days. Orders placed after 2pm (GMT) may take an extra day's delivery. 

An email will be sent to you once your order has been dispatched. On this email, we will include the DPD tracking number, this can be entered into https://www.dpd.co.uk/service/ to monitor its progress. Please note tracking information can take up to 24 hours to update. If for some reason your dispatch confirmation does not include a tracking code please call or email our customer services on customerservice@k-way.co.uk with your order number and out team will update you on the status of your order

Standard Delivery UK (DPD £6.99) 

Express Delivery UK (DPD £9.99)

Saturday Delivery UK (DPD £11.99) 

Offshore Delivery UK (Channel Islands, Isle of Man, Northern Ireland) (DPD £19.99)

We ship domestically within the UK ONLY.

Unfortunately we are unable to deliver to PO boxes. If the shipping address provided is a PO box then your order will be placed on hold and we will contact you for alternative details, which has the potential to delay your shipment.

Your package will be delivered by DPD, according to the delivery service selected at checkout.

Standard UK (DPD £6.99) 1-3 working days

Express UK (DPD £9.99) Next working day (Order before 3pm GMT) (Mon-Fri)

Saturday UK (DPD £11.99) Next Saturday (Order before 3pm GMT) (Mon-Fri)

Offshore DPD Delivery UK  2-3 working days (Channel Islands, Isle of Man, Northern Ireland)

You will receive an email / text message informing you of the estimated delivery date and time within a 1-hour window.

Fully tracked and signed for service. Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.

Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.

Products are shipped from the main UK warehouse, located at the address below.

K-Way
Alpi UK
Unit 6 Miles Gray Road
Basildon Essex
SS14 3HJ

All orders must be signed for upon delivery and we cannot leave parcels in a designated area. If you are unable to wait in for your order you can pick it up from your nearest collection office depending on the courier company we use to ship your goods.

If for any reason you have not received your parcel within 7 days of ordering, please contact our customer service team and allow us 5-8 working days for us to carry out the investigation.

Please also be aware that your parcel can be delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 7 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website.

We hope you are happy with your purchase; however, should you wish to return your order for an exchange or refund please note we will accept returns sent back within 28 days of receipt of your order.

Extended Seasonal Returns: We are happy to offer an extended seasonal returns period. Any items purchased after the 30th November can be returned until 7th January. 

Enter the email or username used to place the order and configure the password. Once the new password has been created, you can check the status of your order, and choose to return the products.

Please ensure the product(s) are in their original condition and packaging, with all tags attached. Don’t forget to include your order number so that we can identify and process the return.

If you have received a faulty item, before returning your order, please contact our Customer Service Team who will be happy to help you.

If you are not completely satisfied with your purchase, you can send your goods back to us for a refund. You must complete a returns form and send the item(s) back to us in their original condition (including hangtags) within 28 days of receipt.

Extended Seasonal Returns: We are happy to offer an extended seasonal returns period. Any items purchased after the 30th November can be returned until 7th January. 

The usual 28-day returns policy applies to all items bought during the sale. Sale items cannot be refunded outside the 7 day cooling off period determined by the UK Distance Selling Regulations. 

If you would like to return an item within this period you will need to contact us via email at customerservice@k-way.co.uk

Outside of this 7 day period we will be happy to offer a like for like exchange or a credit note.

Please note all sale returns need to be returned unworn in a re-saleable condition with all tags attached.

Please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DPD. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Return Address

K-Way Returns
Alpi UK
Unit 6 Miles Gray Road
Basildon Essex
SS14 3HJ

Any refunds will be refunded via your original method of payment e.g. credit/debit card. Once your refund has been issued it usually takes 2 – 3 business days for the funds to clear. You will be refunded the full amount minus the original shipping fee. If you have any further questions or if your refund hasn't appeared, then please contact us here.

Please be advised that we do not have any control over the timing of the refunded funds reaching your bank account. While it usually happens much sooner, it can take up to 14 working days for the transaction to be processed by the card issuer and bank.

If you have received a faulty item, before returning your order, please contact our Customer Service Team who will be happy to help you.

In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached. Please include the completed returns form stating the reason for your return and what you wish to do - exchange or refund. Please include a phone number just in case we have any questions. We will contact you if there is a difference in value to the original transaction to organise payment or refund. The cost of dispatching exchanged items will be covered.

Refunds will be credited to your original method of payment.

The sale of Products from this website and after-sales services are provided under an agreement with K-Way by Fourworks Limited , a company registered in England and Wales.

Company registration: 04072928 and registered office: 55 Loudoun Road, St John’s Wood, London, United Kingdom, NW8 0DL.

In order for us to process your order/orders we need some information about yourself; your delivery address, billing address, email for important messages etc. By creating this Customer Account, you can also enjoy all of our services on office: package tracking, goods return, find out about your previous orders, etc. All of this information on your Customer Account will be used only used for commercial relations with (site name).

This information will not be released or sold to third parties. You can modify your account at any time on the online Customer Account. Information can be completely deleted from our database should we receive a simple written request.

To register for an account to order with us, please click sign in in the top right of any page where you will find the create account link.

Communication in reference to Art. 13 of EU Regulation 2016/67 and related applicable regulations to K-Way.com website

In accordance with art. 13 of EU Regulation 2016/679 (the “Regulation”), and with applicable regulations on the subject of Privacy, K-Way S.p.A. with sole proprietorship (hereinafter “Company” or “Owner”), hereby declares that the personal data provided by you or acquired through the online purchase of products by the brands K-Way is exclusive license holder offer Italy (hereinafter “Products”) will be processed according to current regulations and in full respect of the principles of fairness, legitimacy, transparency and safeguarding of privacy thereby envisaged.

Purpose of the processing and nature of the provision of data

Data processing will be aimed at:

a) the fulfillment of legal obligations; The provision of personal data for these purposes is a legal obligation. Failure to provide the data will prevent the Company from carrying out the activity requested by you which presupposes the fulfillment of a legal obligation by the Company itself;

b) the fulfillment of the obligations deriving and connected to the contract, such as, by way of example only, execution of transport services and after-sales assistance to customers; The provision of personal data for these purposes is a contractual obligation. Failure to provide data will make it impossible for the Company to conclude the contract;

c) performance of direct marketing activities, such as the sending - also by e-mail, SMS and MMS - of advertising material and communications with promotional content in relation to products or services provided and / or promoted by the Data Controller or by his business partners, including gifts; The provision of data for this purpose is optional. The refusal to give the relative consent to the processing involves the impossibility for the Company to follow up the activities indicated above;

d) conducting direct marketing activities, such as sending – also via e-mail, SMS and MMS messages - advertising and promotional material related to products or services provided and/or promoted by the Legal Basis

The legal basis for data processing is:

Data processing methods

Personal data will be processed using paper-based and digital tools, and implementing appropriate safety measures to protect the safety and privacy of your personal data, and regarding profiling, to safeguard your rights, freedom, legitimate interests, and in particular to safeguard your right to obtain human intervention on behalf of the Controller, to express your opinion and to challenge any decision.

Personal Data Recipients

The data gathered will be used exclusively within the aims listed above on the Italian territory.

Data processing will be carried out by Controller employees and/or subjects identified and authorized by the Controller to process the data.

The data provided will be not distributed or made public. The data may be communicated to:

The data will be processed by employees of the Data Controller and / or by persons specifically identified by the Data Controller as authorized processing personnel.

Data retention

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those essential to achieve the aims listed above, except for legal obligations.

Rights of concerned parties

The subjects personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulation, to obtain a copy of said data or relative rectification (art. 1 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authority and oppose, for
legitimate reasons, their processing (art. 17).

These rights may be exerted via written communication to be sent to: customer@k-way.com

Processing controller

Processing controller is K-Way S.p.A. with sole proprietor, located in Milan,Via Dell'aprica 12, 20158.

A list of data processing external supervisors has been published on the Controller’s website.

Data Protection Officer (“D.P.O.”)

The contact email address of the D.P.O. is: dpo@seefree.it

Click here and insert your credentials.

You can change your password, email address, phone number, or address in the ‘Personal Data’ section within ‘my profile’.

Please find our reset password link located in the ‘sign in’ window.

1. Click here and log in

2. Go to "Account" > "My profile and "Personal information"

3. Click on "Cancel my registration"

4. Click "Confirm"

You will be redirected to the registration page and you will
receive a confirmation email that your account has been deleted.

COMMUNICATION IN REFERENCE
TO ART. 13 OF EU REGULATION 2016/679 AND RELATED APPLICABLE LEGISLATION 

 This communication refers to art. 13 of EU Regulation 2016/679 (“Regolamento”) and related applicable legislation.

The newsletter is sent by email to those who have expressly requested it by filling the form on this page and authorizing K-Way S.p.A. with sole proprietor (“Controller”) to process their personal data.

 Purpose of processing

 Personal data provided by users are aimed at sending newsletters related to products baring brands owned by K-Way S.p.A. with sole proprietor

Data processing procedures

Personal data will be processed with paper-based and/or digital tools, and with security measures
adequate at guaranteeing the safety and privacy of your personal data,
according to current legislation.

 Legal Basis for Processing

 The legal basis for data provision is derived from the concerned party’s consent.

 Data retention

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those necessary to achieve the aims listed above. 

Mandatory Data Provision

Data provision is optional, but in its absence it will be impossible to provide the newsletter service.

Data Communication and Sharing

Personal data gathered for the purpose stated above will not be communicated or shared with third parties. Personal data may be viewed by authorised processing officers employed by the Company.

If necessary to carry out maintenance activities related to the technical side of the website, data related to the newsletter service may be processed by subjects invested with maintenance duties.

A list of data processing external supervisors has been published on the Controller’s website.

Processing controller

Processing controller is K-Way S.p.A. with sole proprietor, located in Milan, Via Dell'aprica 12, 20158.

 Rights of concerned parties

 The subjects personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulations, to obtain a copy of said data or relative rectification (art. 15 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authority and oppose, for legitimate reasons, their processing (art. 17).

These rights may be exerted via written communication to be sent to: customer@k-way.com

 CANCELLING THE SERVICE

To stop receiving the newsletter, click on "Remove subscription", found at the bottom of all emails received.

Use the function “to unsubscribe from the newsletter on the website click here” available on the bottom of the newsletter received from the website.

Or

Click here, login to “Your Profile”, go to “Personal Data” and delete the active flag in the dedicated section “Yes, I want to know Discounts, Special Offers and New Products first!” To apply the changes, click on the “Confirm” button.

EXTENDED COOKIE POLICY

Our Cookie Policy

The following information is provided by K-Way S.P.A., as the data controller of the website K-Way.com, pursuant to privacy legislation, taking into account the Provision of the Guarantor Authority no. 231 of 10 June 2021 "Guidelines for cookies and other tracking tools" (Published in G.U. n. 163 of 9 July 2021), the Provision of the Guarantor Authority 8 May 2014 (Published in G.U. n. 126 of 3 June 2014) and the EU Reg. 2016/67 (hereinafter the "Regulation"), as well as the applicable law.

WHAT COOKIES ARE AND WHAT THEY ARE FOR

Cookies are information (small text strings) created by a server that are placed on your browser when you visit a website. Cookies perform various and important functions within the network (i.e. execution of computer authentication, session monitoring, storage of information on specific configurations regarding users who access the server, storage of preferences).
Cookies allow information on visitor preferences to be stored, they are used in order to verify the correct functioning of the site and to improve its functionality
by customizing the content of the pages based on the type of browser used, or to simplify navigation by automating procedures (eg . Login, site language), and finally for the analysis of the use of the site by visitors.

Privacy Policy

Cookie Policy

We guarantee the quality of service by submitting our products to a high standard of quality control. We guarantee that our products conform to Italian and European Union (EU) standards when applicable. In the case that there is an issue with a product, get in touch as quickly as possible using ‘Contact Us’.

The warranty covers all products on the market for two years. No warranty is waived according to the regulations of a different country should you be resident in a country outside of the EU.

Visit section "What should I do if I’ve received damaged goods?"

Click here to check the authenticity of your product using the serial number!

With every product’s label, you will find a size guide and you can see the advice attached.